Automate reminders, confirmations and rescheduling calls
Heyfon makes outbound scheduling calls before every appointment, confirms the ones going ahead and rebooks the ones that are not, so your diary reflects reality.
See how Heyfon works
A short product walkthrough: how Heyfon answers, qualifies the caller, books the next step and follows up automatically.
No-shows are a scheduling problem, not a customer problem
Most people who miss an appointment did not decide to. They forgot, or something clashed and they had no easy way to move it. Both are fixable with a reminder that arrives at the right time and offers a way to reschedule rather than just restating the time.
- Reminder calls and messages before the appointment
- Confirmation captured, so you know what is actually going ahead
- Rescheduling offered in the same conversation
- Freed slots returned to availability for other customers
Reminders that can actually rebook
A reminder that only says "you have an appointment tomorrow" wastes the contact. When Heyfon calls, a customer who cannot make it can move the appointment there and then, against live availability. The slot goes back into your diary instead of being discovered empty on the day.
Service and recurring reminders too
The same mechanism covers anything time-based in your business: annual services, MOT due dates, maintenance visits, follow-up treatments and routine check-ups. Upload the contacts, set the calling hours and Heyfon works through them and books the ones who accept.
- Annual service and maintenance reminders
- MOT, inspection and certification due dates
- Follow-up and repeat treatment reminders
- Calling-hour rules and do-not-call handling respected
Every outcome recorded
You see what happened on each reminder: confirmed, rescheduled, no answer or declined. That turns a vague sense that reminders help into a number you can act on, and shows which appointment types actually need them.
Frequently Asked Questions
Can Heyfon call customers with appointment reminders?+−
Yes. Heyfon makes outbound reminder calls and can send SMS, WhatsApp or email reminders ahead of appointments, personalized from your contact data.
Can the customer reschedule during the reminder?+−
Yes. That is the point of calling rather than only texting. A customer who cannot make it can move the appointment against live availability in the same conversation.
What about service and MOT reminders?+−
The same mechanism handles any time-based reminder: annual services, MOT and inspection dates, maintenance visits and repeat treatments.
Does it respect calling hours?+−
Yes. You set permitted calling hours per campaign, and do-not-call handling and retry limits are configurable.
What happens if it reaches voicemail?+−
Heyfon detects answering machines and can leave the message you configured, or skip and retry on your rules.
Can I see the outcome of each reminder?+−
Yes. Every call records whether it was confirmed, rescheduled, declined or unanswered.
Is this included in every plan?+−
Outbound calling and campaigns are available from the Value plan upward. See the pricing page for what is included in your country.
Hear a reminder call
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