Make personalized outbound calls at scale
Heyfon is an AI outbound calling agent for appointment reminders, follow-up and win-back. It makes automated outbound calls personalized from your own contact data and records the outcome of every call.
See how Heyfon works
A short product walkthrough: how Heyfon answers, qualifies the caller, books the next step and follows up automatically.
The calls that never get made
Most businesses know exactly which calls would earn them money and never make them. Reminding tomorrow’s appointments so they do not no-show. Following up the quote sent last week. Calling the customer who has not booked in a year. These are not difficult conversations, they are simply more calls than the team has hours for, so they quietly do not happen.
- Appointment reminders and confirmations
- Follow-up after a quote or an enquiry
- Win-back calls to lapsed customers
- Service and maintenance reminders
- Event and booking confirmations
How a campaign runs
Outbound AI calling runs as campaigns rather than one call at a time. Upload your contact list, choose what Heyfon should say and what it should personalize from your data, then schedule the calls or send them immediately. Heyfon respects the calling hours you set, detects answering machines and leaves the message you configured, retries according to your rules, and honours do-not-call handling. Every outcome is recorded, so you can see what happened on each call rather than guessing.
- Upload contacts and personalize from your own fields
- Schedule for later or send immediately
- Calling-hour rules respected per campaign
- Answering-machine detection with a configured message
- Retry rules and do-not-call handling
- Outcome recorded and exportable for every call
- One AI outbound calling agent for reminders, follow-up and win-back
Consent and compliance come first
Outbound calling is regulated, and the rules differ by country and by the relationship you have with the person you are calling. Heyfon gives you the controls: calling hours, do-not-call handling, retry limits and configurable messages. Using them correctly for your market is your responsibility, and we would rather say that plainly than imply the rules do not apply. If you are considering outbound to contacts who have not opted in, check the rules for your jurisdiction first.
Inbound and outbound, one assistant
The same AI voice caller that answers your inbound calls makes the outbound ones. There is no separate outbound call AI to configure and no second knowledge base to maintain: one assistant, using the same knowledge of your business and writing into the same systems. A customer who calls back after a reminder is recognised, and the conversation continues from where it left off rather than starting from nothing.
Frequently Asked Questions
What is AI outbound calling?+−
AI outbound calling uses a conversational voice assistant to place calls to your contacts: appointment reminders, follow-up after an enquiry, service reminders and win-back calls. Heyfon personalizes each call from your contact data and records the outcome.
What can Heyfon call customers about?+−
Common uses are appointment reminders and confirmations, follow-up after a quote or enquiry, service and maintenance reminders, win-back calls to lapsed customers, and event invitations.
Can I use this for cold calling?+−
Cold outreach is regulated differently in every market and depends on your relationship with the person you are calling. Heyfon provides the controls (calling hours, do-not-call handling, retry limits), but you should confirm the rules for your jurisdiction before running any campaign to contacts who have not opted in.
Does it respect calling hours and do-not-call rules?+−
Yes. You set permitted calling hours per campaign, and do-not-call handling and retry limits are configurable.
What happens if it reaches voicemail?+−
Heyfon detects answering machines and can leave the message you configured, or skip and retry according to your rules.
Can I see what happened on each call?+−
Yes. Every call has a recorded outcome, and summaries and transcripts are available so you can review the campaign rather than guess at it.
Is outbound included in every plan?+−
Outbound calling and campaigns are available from the Value plan upward. See the pricing page for what is included in your country.
Hear an outbound call before you run one
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