Answer Appliance Repair Calls 24/7: Book More Jobs
Washing machine broken? Heyfon answers, identifies the issue, books your technician and follows up automatically.
See how Heyfon works
A short product walkthrough. Heyfon answers the call, qualifies the job, books it and follows up.
From breakdown call to booked repair
An evening call about a fridge that has stopped working.
6:14 PM
Breakdown reported
A fridge has stopped cooling and food is at risk. Your engineers finished at five.
6:15 PM
Fault described
Heyfon captures what the appliance is doing, when it started and whether there is any power to it.
6:16 PM
Appliance details captured
Make, model, approximate age and whether it is still under warranty.
6:17 PM
Repair booked
Heyfon books the earliest suitable slot, flagging the job as urgent on your rules.
6:17 PM
Confirmation sent
The customer gets written confirmation with the arrival window.
Your engineer starts tomorrow with the make, model and fault already recorded, and no call went unanswered.
Illustrative example of a configured Heyfon assistant, not a recording of a specific customer.
The Challenge
Urgent appliance failures
Broken washer or fridge is urgent. Customer calls; you miss it; they call competitors.
Staff cannot juggle calls and service
Technicians are on-site. Office staff cannot keep up with phone volume.
No-shows waste service time
Customers forget appointment times. You lose a service slot; technician sits idle.
Parts and warranty questions slow everything down
Every call needs make, model and warranty status before it can be scheduled, and gathering that by hand takes longer than the booking.
How Heyfon Helps
Identify Appliance & Problem
Washing machine, dryer, refrigerator, dishwasher, microwave, oven, etc.
Triage Urgency
Broken fridge (food spoilage) is higher priority than squeaky dryer.
Auto-Book Service
Customer books a tech visit; you get notified instantly.
Answer after hours
Evening, weekend and holiday calls answered and booked for the next working day.
Transfer urgent calls
Genuine emergencies routed to your on-call phone on rules you define.
Multilingual conversations
Speak to customers in 50+ languages without separate reception cover.
Real Use Cases
Broken Refrigerator
Customer's fridge stops cooling at 6 PM. Heyfon answers, flags as urgent, books your earliest available technician.
Washing Machine Leak
Water pooling under the washer. Heyfon qualifies the problem and books emergency service.
Scheduled Maintenance
Customer wants annual appliance inspection. Heyfon books routine maintenance visit.
Frequently Asked Questions
Can Heyfon diagnose appliance problems?+−
Heyfon asks key questions (sounds, leaks, error codes) and helps determine urgency. Your technician makes the final diagnosis.
Does it handle all major appliances?+−
Yes. Washers, dryers, refrigerators, dishwashers, ovens, microwaves, and more.
Can it collect warranty information?+−
Yes. Heyfon can ask warranty status and gather details for your warranty claims process.
What about parts orders?+−
Heyfon can take repair orders and parts requests; you dispatch technicians accordingly.
Does it send service reminders?+−
Yes. Annual maintenance reminders are sent to past customers via SMS.
Can Heyfon diagnose the fault?+−
No. Heyfon captures what the customer describes and the appliance details, so your engineer can diagnose it on site. It does not tell customers what is wrong with their appliance.
Does it capture make and model?+−
Yes. Make, model, approximate age and warranty status are captured during the call, so your engineer can check parts availability before attending.
Can it handle warranty enquiries?+−
It captures whether the customer believes the appliance is under warranty and records the details, then books the appropriate next step with your team. It does not confirm warranty eligibility.
How long does setup take?+−
Most appliance repair businesses are live the same day.
Never Miss an Urgent Appliance Repair Call
Book a demo and see how Heyfon handles your service requests.