Book service requests while the workshop stays productive
Heyfon is an answering service for garages that answers the phone so your technicians do not have to. It captures the vehicle and the service requested, and books it into the workshop diary.
See how Heyfon works
A short product walkthrough. Heyfon answers the call, qualifies the enquiry, books it and follows up.
From service call to workshop slot
A weekday afternoon with every ramp occupied.
3:22 PM
Customer calls
A caller needs an MOT and a service booking. Both ramps are occupied and nobody is free for the phone.
3:23 PM
Service request captured
Heyfon establishes what is needed: MOT, service, repair or a combination, and how soon.
3:24 PM
Vehicle details collected
Registration, make, model, mileage and last service date captured for the diary.
3:25 PM
Workshop slot booked
Heyfon books against your live diary, respecting ramp capacity and how long that work takes.
3:25 PM
Confirmation sent
The customer gets written confirmation of the date and what to bring.
The diary fills correctly and no technician came off a vehicle to answer the phone.
Illustrative example of a configured Heyfon assistant, not a recording of a specific customer.
The Challenge
Technicians cannot leave a vehicle to answer
Work stops the moment somebody walks to the phone, and the caller usually tries the next garage anyway.
MOT reminders never get made
You know exactly which customers are due, and nobody has time to ring them all.
Diary planning needs details you do not have
Without the registration, mileage and requested work, the diary is guesswork.
Evening enquiries go to voicemail
Drivers ring after work once they have noticed a problem on the commute.
How Heyfon Helps
Capture the service request
Heyfon records what the customer asks for. Your technicians make the diagnosis.
Collect vehicle details
Registration, make, model, mileage and last service captured before the vehicle arrives.
Book workshop slots
Books against your live diary and ramp capacity, with the right duration for the work.
Answer after hours
Evening, weekend and holiday calls answered and booked for the next working day.
Transfer urgent calls
Calls that need a person routed to your team on rules you define.
Multilingual conversations
Speak to customers in 50+ languages without separate reception cover.
Real Use Cases
MOT and service booking
A caller needs both. Heyfon captures the registration and books a slot long enough for the combined work.
Evening breakdown enquiry
A driver rings at 7pm about a noise. Heyfon captures the symptoms and books a morning inspection.
MOT due reminders
Heyfon calls and messages customers whose MOT is due and books the ones who want a slot.
Courtesy car question
Common questions about courtesy cars and collection are answered from what you configured.
Frequently Asked Questions
Can Heyfon diagnose a fault?+−
No. Heyfon captures the symptoms the driver describes and the vehicle details, then books the appointment. Your technicians make the diagnosis.
Can it book MOTs and services?+−
Yes. Heyfon books against your live workshop diary, allowing the right amount of time for MOT, service, repair or a combination.
Does it capture the registration?+−
Yes. Registration, make, model, mileage and last service date are captured during the call so your diary is planned properly.
Can it send MOT reminders?+−
Yes. Heyfon can make outbound reminder calls and send messages for MOT and service due dates, and book the ones customers accept. Outbound campaigns are available from the Value plan upward.
Can it quote for work?+−
Yes, for the work you have priced, such as MOT, servicing and common repairs. It quotes from your price list rather than estimating.
Does it respect ramp capacity?+−
Yes. You configure your capacity and how long jobs take, so the diary does not get overbooked.
Can it transfer urgent calls?+−
Yes. A vehicle that is unsafe to drive can be routed straight to your team on rules you define.
How long does setup take?+−
Most garages are live the same day.
Book service requests while the workshop stays productive
Call yourself and hear exactly what your customers hear. No signup, no card, no sales call first.