Answer Every Plumbing Call, Even When Your Team Is On Site
Heyfon is an answering service for plumbers that qualifies urgent jobs, books appointments and follows up automatically, while your team works on-site.
See how Heyfon works
A short product walkthrough. Heyfon answers the call, qualifies the job, books it and follows up.
From burst pipe to booked emergency slot
A late-night emergency, handled while the office is closed.
11:42 PM
Emergency call comes in
A homeowner has water coming through a ceiling. Your team is asleep and the office phone rings out.
11:43 PM
Urgency established
Heyfon asks what is leaking, whether the water is running and whether the stopcock has been turned off.
11:44 PM
Job qualified
Property type, location, access details and the customer contact number are captured and read back for confirmation.
11:45 PM
Routed on your rules
A genuine emergency is transferred to your on-call phone. Anything that can wait is booked for the morning.
11:45 PM
Confirmation sent
The customer receives an SMS with the arrival window and what to do in the meantime.
You are woken only for jobs that justify it, and the rest of the night's calls are on the schedule before you open.
Illustrative example of a configured Heyfon assistant, not a recording of a specific customer.
The Challenge
Emergency calls during jobs
Your team is on-site; they miss the urgent leak or burst pipe call.
After-hours demand
Emergencies happen at 11 PM. Your competitors answer; you miss revenue.
Manual follow-up
Leads require manual callbacks, often lost to competitors.
Quotes that never get followed up
A quote sent last week sits unanswered because nobody has time to chase it, and the customer books whoever calls them first.
How Heyfon Helps
Answer 24/7
Never miss an emergency call, even after hours.
Qualify Jobs
Heyfon asks the right questions: urgency, location, scope.
Auto-Book Appointments
Customers book directly into your calendar; your team gets notified.
Answer after hours
Evening, weekend and holiday calls answered and booked for the next working day.
Transfer urgent calls
Genuine emergencies routed to your on-call phone on rules you define.
Multilingual conversations
Speak to customers in 50+ languages without separate reception cover.
Real Use Cases
Burst Pipe at 11 PM
Customer calls after hours. Heyfon answers, qualifies the emergency and books your 24-hour emergency slot.
Team on Multiple Jobs
A new lead calls while everyone is on-site. Heyfon captures the job details and schedules your team.
SMS Follow-Up
Customer missed your call? Heyfon sends an SMS with directions, pricing and rescheduling link.
Frequently Asked Questions
How does Heyfon qualify a plumbing job?+−
Heyfon asks: urgency (emergency vs. planned), location, type of issue (leak, drain, water heater, etc.), and size of job. You customize the questions.
Can it book into Google Calendar?+−
Yes. Heyfon integrates with Google Calendar, Outlook, and most plumbing software (Jobber, ServiceTitan, etc.).
What if a job is too complex for AI?+−
Heyfon transfers calls to your team on-demand, or captures details for immediate callback.
Does it work for service calls, not just emergencies?+−
Yes. Heyfon handles emergency calls, routine maintenance scheduling, and follow-up for past customers.
How much does it cost?+−
Plans start with a set monthly minute allowance and scale from there. See the pricing page for current pricing in your country.
Can Heyfon answer emergency calls out of hours?+−
Yes. Heyfon answers 24/7 and you define what counts as an emergency. Genuine emergencies can be transferred straight to your on-call phone, and everything else is booked for the next working day.
Can it transfer urgent calls to my on-call engineer?+−
Yes. You set the rules for what is urgent and who receives it, and Heyfon routes those calls rather than booking them.
Can it speak to customers in other languages?+−
Yes. Heyfon supports 50+ languages and callers can switch language mid-conversation.
How long does setup take?+−
Most plumbing businesses are live the same day. Import your website, add your services and rates, connect your calendar, then point your number at it.
Never Miss Another Plumbing Call
Get a demo and see how Heyfon handles your busiest hours.