Enterprise-grade call handling without a front-desk hire
An answering service for small business that answers every call, qualifies the caller, books the work and follows up. No rota to manage, no salary, no missed calls while you are doing the actual job.
See how Heyfon works
A short product walkthrough: how Heyfon answers, qualifies the caller, books the next step and follows up automatically.
The small-business phone problem
In a small business the person best placed to answer the phone is usually the person doing the billable work. Every call is a choice between the customer in front of you and the one on the line, and whichever you pick, you lose something. Hiring a receptionist solves it at a cost most small businesses cannot justify for a phone that rings twenty times a day.
- The owner is the receptionist, the technician and the sales team
- Calls arrive while you are with a customer, driving or on a tool
- A part-time hire covers a fraction of the week and still takes holidays
- Voicemail loses most callers, who simply ring a competitor
What it costs against hiring somebody
This is the comparison most small businesses actually care about. A part-time front-desk hire is a salary, employer costs, holiday cover, training and a rota, and it still only covers the hours they work. Heyfon is a flat monthly plan that covers every hour of every day, does not take holidays and does not need managing. For most small businesses it costs less than a few hours of wages a week.
- Flat monthly cost rather than a salary plus employer costs
- Covers nights, weekends and holidays at the same price
- No rota, no sick cover, no recruitment
- Cost does not spike in a busy month
Small business does not mean basic
The capability is not reduced because the business is small. Heyfon holds a natural conversation, handles interruptions, qualifies the enquiry, books against live calendar availability, transfers when a call needs a person, captures the details into your CRM or spreadsheet and follows up by SMS, WhatsApp or email. It also speaks 50+ languages, which is usually out of reach at small-business scale.
- Natural conversation, not a phone menu
- Appointment booking, rescheduling and cancellation
- Call transfer to you or a colleague on your rules
- Structured details captured on every call
- 50+ languages including Arabic
Live the same day, without an IT project
You teach Heyfon your business the way you would brief a new starter: point it at your website, upload your price list, add the questions customers actually ask. Then you call it yourself and hear exactly what a customer hears before it takes a single real call. No engineers, no phone-system project, no scripting.
Frequently Asked Questions
What is an answering service for small business?+−
It answers your business calls when you cannot. Heyfon goes beyond taking a message: it holds a real conversation, qualifies the enquiry, books the appointment into your calendar and follows up, so the work is done rather than added to a callback list.
Is this cheaper than hiring a receptionist?+−
For most small businesses, yes. A part-time hire is a salary plus employer costs, holiday cover and a rota, and only covers the hours they work. Heyfon is a flat monthly plan covering every hour. See the pricing page for current pricing in your country.
We only get a few calls a day. Is it worth it?+−
That is often when it matters most, because a small number of calls means each one is a larger share of your revenue. Missing one enquiry a week is usually the whole cost of the service.
Do I need any technical setup?+−
No. You import your website, add your price list and FAQs, connect your calendar and forward your number. There is no phone-system project and no scripting.
Can it transfer calls to my mobile?+−
Yes. You set the rules for which calls reach you and when, and Heyfon transfers those rather than booking them.
Will it book straight into my calendar?+−
Yes, against live availability in Google Calendar or Outlook, respecting your opening hours and notice periods.
What happens out of hours?+−
Heyfon answers at the same standard at 11pm as at 11am, and books the enquiry for your next working day.
Can I try it before paying?+−
Yes. Place a live call to the assistant from this page and hear it for yourself, with no signup and no card.
Hear it answer your business line
Place a free live call now. No signup, no card, no sales call first.