Answer Auto Repair Calls 24/7 and Book More Service Visits
Heyfon is an auto repair answering service that answers when your technicians cannot. It captures what the driver is experiencing along with the vehicle details, and books the service appointment before they call another shop.
See how Heyfon works
A short product walkthrough. Heyfon answers the call, captures the service request, checks availability and books the appointment.
From service call to booked appointment
A routine enquiry, handled while the shop floor is busy.
4:41 PM
Driver calls
A check-engine light came on this afternoon. Every technician is under a vehicle and the desk phone is ringing out.
4:42 PM
Service request captured
Heyfon asks what the driver is experiencing: the warning light, any noise, when it started and whether the vehicle is still drivable.
4:43 PM
Vehicle details collected
Year, make, model, mileage and registration captured up front, so your team knows what is arriving before it does.
4:44 PM
Appointment booked
Heyfon checks live availability and books the appropriate slot with your team, respecting your workshop capacity rules.
4:44 PM
Confirmation sent
The driver receives an SMS confirmation with the time and what to bring.
The job is booked with the vehicle details already captured, and no technician had to stop work to answer the phone.
Illustrative example of a configured Heyfon assistant, not a recording of a specific customer.
The Challenge
Technicians cannot stop work to answer
Your team is under the hood. Calls ring out to voicemail and the driver simply tries the next shop on the list.
Seasonal demand spikes
Pre-winter and pre-summer surges bring more calls than the desk can pick up, exactly when the work is most profitable.
Details missing before the vehicle arrives
Without the year, make, model and requested service captured up front, your team plans the day with incomplete information.
After-hours enquiries go unanswered
Drivers call in the evening after noticing a problem on the commute home. The shop is closed and the booking goes elsewhere.
How Heyfon Helps
Capture the service need
Heyfon asks what the driver is experiencing and records the requested service. Your technicians make the diagnosis.
Collect vehicle details
Year, make, model, mileage and requested service captured before the vehicle arrives.
Book service appointments
Books against live availability and your workshop capacity rules, with no double-booking.
Answer after hours
Evening and weekend enquiries answered and booked for the next working day.
Transfer urgent calls
A vehicle that is unsafe to drive can be routed straight to your team on your rules.
Confirmations and reminders
Automatic SMS confirmations, appointment reminders and service reminders for past customers.
Real Use Cases
Check-engine light after hours
A driver calls in the evening about a warning light. Heyfon captures the symptoms and vehicle details and books a diagnostic appointment for the morning.
Call arrives mid-job
A new customer calls while every technician is working. Heyfon answers, records the requested service and books the slot.
Routine service booking
An oil change or inspection enquiry is qualified and booked without interrupting the shop floor.
Seasonal service reminders
Before winter, Heyfon calls or messages past customers about tyre changes and brake checks, and books those that want an appointment.
Rescheduling
A customer needs to move their booking. Heyfon finds the next suitable slot and updates the calendar.
Frequently Asked Questions
Can Heyfon diagnose car problems?+−
No. Heyfon does not diagnose mechanical faults and does not tell drivers what is wrong with their vehicle. It captures the symptoms the driver describes, collects the vehicle details and books the appropriate appointment with your team, who make the diagnosis.
What information does it collect before the appointment?+−
Whatever you configure. Typically the requested service or symptoms described, year, make, model, mileage, registration and contact details, so your team can plan the work before the vehicle arrives.
Can it discuss pricing?+−
Yes, for the services you have priced. You configure your rates for common work such as oil changes, brake pads and inspections, and Heyfon quotes from your price list rather than estimating.
Does it work after hours and at weekends?+−
Yes. Heyfon answers 24/7 and books into the next available slot, so an evening enquiry is on the schedule before you open.
Can it book service appointments?+−
Yes. Heyfon books, reschedules and cancels against your live calendar, respecting your workshop capacity and notice-period rules.
Can it transfer urgent calls to my team?+−
Yes. You define what counts as urgent, such as a vehicle that is unsafe to drive, and Heyfon routes those calls to the right person instead of booking them.
Can it send service reminders to past customers?+−
Yes. Heyfon can make outbound reminder calls and send SMS for seasonal work, MOT or inspection due dates and routine servicing. Outbound campaigns are available from the Value plan upward.
How long does setup take?+−
Most shops are live the same day. Import your website, add your services and prices, connect your calendar and test it before pointing your number at it.
Never lose a service booking to a ringing phone
Call yourself and hear what a driver hears when your shop is busy. No signup, no card, no sales call first.