Terms and Conditions

These terms are a contract between Heyfon (heyfon.ai) and the business that creates a heyfon account or uses this website ("you"). By creating an account or using the service you accept them. If you have a signed order form or enterprise agreement with us, that document overrides these terms where it expressly says so.

You must be at least 18 and authorised to act for the business you represent. The service is sold to businesses, not consumers.

heyfon is a configurable AI communications platform: you set up an assistant that answers your phone calls, WhatsApp messages and website chat — answering questions, capturing enquiries, booking appointments and handing over to your team under the rules you define.

AI output can be incorrect, incomplete, delayed or unexpected. You are responsible for appropriate oversight of what your assistant does on your behalf (see section 11).

Keep your account information accurate and your credentials secure. You are responsible for activity under your account, including your team members you authorise. Tell us promptly at [email protected] if you suspect unauthorised access.

• Paid plans, included usage (such as call minutes) and usage-based charges are described at heyfon.ai/pricing and at checkout; the terms shown when you subscribe apply.
• Subscriptions renew automatically for successive billing periods unless cancelled before renewal, and you authorise us to charge your payment method for subscription and usage fees, plus applicable taxes.
• If a payment fails we may retry it and, after notice, suspend the service until paid.
• Plan changes take effect as described at checkout; credits and promotions carry their own stated conditions.
• Refunds are provided where required by law or where your plan expressly says so.
• Your telephone carrier or messaging provider may charge you separately; those charges are yours.
• We will give at least 30 days’ notice of price changes, which take effect at your next renewal.

This section matters more than any other. You are responsible for making sure every call, message, recording and campaign you run through heyfon complies with all laws that apply to you and to the people you contact — wherever they are, not only in your own country. That includes rules on:

• Consent for automated, prerecorded and AI-generated calls.
• Telemarketing, do-not-call registries, calling hours and frequency.
• Caller identification, and disclosures that a caller is an AI.
• Call-recording and transcription notices.
• Marketing opt-outs and revocation of consent.
• Telephone-number registration and permitted use.
• How your contact lists were sourced, and recordkeeping.
• Industry-specific restrictions that apply to your business.

You warrant that you have a lawful basis and all required permissions for every number you upload to or call through heyfon, and that you will honour opt-outs promptly and maintain suppression lists.

You must not use heyfon for:

• Spam or unlawful telemarketing.
• Fraud, phishing or social engineering.
• Caller-ID spoofing or misrepresenting the number you call from.
• Deceptively passing the assistant off as a human where disclosure is required, or impersonating a person or organisation.
• Harassment, threats or hate.
• Election manipulation or unauthorised political robocalling.
• Unlawful debt collection.
• Collecting passwords, security codes or full payment-card details through workflows not designed and approved for it.
• Emergency-services use (see section 8).
• Medical, legal, credit, employment, insurance or other high-impact decisions without appropriate human review and compliance.
• Malware, unauthorised access, or attempts to bypass rate limits, safety systems or provider restrictions.
• Violating third-party rights.

We may investigate, rate-limit, block or suspend activity that we reasonably believe breaks these rules or puts the service, our providers or the public at risk.

heyfon is not an emergency communication service. Do not rely on it to contact emergency services or to make life-critical decisions.

We do not claim HIPAA, PCI DSS or similar regulated-industry compliance. Protected health information and regulated payment data may only be processed through a plan and written agreement that expressly provides for it.

You own your content — your business information, knowledge documents, configurations and conversation data. You grant us only the rights needed to host, process, transmit, secure and deliver the service. You are responsible for the legality and accuracy of your content and of the instructions you give your assistant.

Our Privacy Policy explains how personal information is handled, including the controller/processor split for your callers’ data. Where your use of heyfon requires a data processing agreement, contact us at [email protected].

Test your assistant before going live, review important workflows, monitor its output, and keep human escalation available where appropriate. We do not guarantee the assistant will correctly understand every speaker, accent, language, request or background condition, and we are not responsible for commitments it makes outside the rules you configured and reviewed.

• Numbers are supplied through third-party carriers; availability of any particular number is not guaranteed.
• Regulators or carriers may require identity or business verification before numbers can be used.
• Numbers may be reclaimed after termination or non-payment under applicable rules; carriers grant a right of use, not ownership.
• Emergency calling and number portability are not provided unless expressly offered in writing.

Integrations you connect (calendars, CRMs, messaging channels and similar) are governed by the third party’s own terms, and the permissions you grant control what the assistant can do there. Third-party changes or outages can affect functionality; we are not responsible for third-party services.

We own the heyfon software, branding and documentation. You may not copy, reverse-engineer or resell the service except as an agreement with us permits. Feedback you give us may be used without obligation.

Each party will protect the other’s non-public information with reasonable care, use it only to perform under these terms, and disclose it only to those who need it and are bound to keep it confidential, or where the law requires disclosure.

We aim for high availability but do not promise uninterrupted service unless a written SLA applies. We may perform maintenance, offer beta features "as is" and subject to change, and evolve the service over time; we will give reasonable notice of material reductions in core functionality.

You may cancel at any time, effective at the end of the billing period. We may suspend or terminate for material breach, non-payment, unlawful or high-risk activity, or where a provider or the law requires it. On termination your access ends; you can export your data beforehand, and we delete it in line with the retention rules in the Privacy Policy. Sections that by nature survive (including 9, 14, 15, 18–21) survive termination.

Except as expressly stated in these terms, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these terms excludes rights that cannot lawfully be waived.

You will defend and indemnify Heyfon against third-party claims arising from your content, your calling and messaging campaigns, or your breach of section 6 (communications compliance), except to the extent caused by our own breach of these terms.

Nothing in these terms limits liability that cannot be limited by law (including for death, personal injury caused by negligence, or fraud). Otherwise, neither party is liable for indirect or consequential loss or for loss of profits, revenue or data, and each party’s total liability under these terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim.

These terms are governed by the laws of the State of Delaware, USA, and disputes will be resolved in the state or federal courts located in Delaware, except where the law of your country grants you mandatory rights or venue that cannot be waived.

We may update these terms as the service evolves; for material changes we will give account holders at least 30 days’ notice in the product or by email, and continued use after the change takes effect is acceptance. Legal notices to us: [email protected].